1. Introduction
Loralee campers (“we”, “us”, “our”) is a campervan hire business. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Data Controller
Loralee campers is the data controller responsible for your personal data under UK GDPR.
3. Personal Information We Collect
We may collect and process the following personal data:
- Full name
- Home address
- Telephone number (including mobile number)
- Email address
- Driving licence information, including licence number and details of any driving convictions
Driving licence and conviction data is processed only where necessary for insurance, legal, and safety purposes.
4. Lawful Basis for Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contract – to enter into and perform a campervan hire agreement with you
- Legal obligation – to comply with legal and insurance requirements
- Legitimate interests – to protect our business, vehicles, and customers where required, conviction data is processed in accordance with UK GDPR Article 10 and applicable legal safeguards.
5. How We Collect Your Information
We collect personal data directly from you when you:
- Make a booking
- Hire a campervan
- Provide documentation for insurance or legal compliance
6. How We Use Your Information
We use your personal data to:
- Verify your identity and driving eligibility
- Meet insurance and legal requirements
- Communicate with you about bookings and hire arrangements
- Maintain necessary business and compliance records. We do not use your personal data for marketing purposes unless you have explicitly consented.
7. How We Store Your Information
Your personal data may be stored:
- Electronically via email systems
- In paper (hard copy) format
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure.
8. Data Retention and Disposal
Personal data is retained for no longer than 12 months from the date of hire, unless a longer retention period is required by law or insurance obligations.
After this period:
- Electronic records are securely deleted
- Paper records are securely destroyed (e.g. shredded)
9. Sharing Your Information
We do not sell your personal data. We may share your information only where necessary with:
- Insurance providers
- Legal or regulatory authorities
Any third parties are required to handle your data in compliance with UK GDPR.
10. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your data (where legally permitted)
- Request restriction of processing
- Object to processing based on legitimate interests
- Lodge a complaint with the Information Commissioner’s Office (ICO) ICO website: www.ico.org.uk
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be available upon request or published on our website where applicable.
12. Contact Us
If you have any questions about this Privacy Policy or your data protection rights, please contact:
LoraLee Campers
Email: Hello@loraleecampers.co.uk
Telephone: 07909935780